Legal
Privacy Policy
Last updated: Nov 9, 2026
Short version: Psykotic Products LTD collects no personal data and keeps no activity logs. We never sell, use or disclose user data to third parties for any purpose.
1. Who we are
This policy explains how Psykotic Products LTD, a company registered in England and Wales under company number 17552053, with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom (“we”, “us”), handles information in connection with the Psykotic application for iOS, iPadOS, Android, macOS and Windows (the “App”) and this website.
2. What the App does
The App is a proxy / VPN client. It connects your device to servers that you choose by adding a configuration or subscription. We do not provide, operate or control those servers, and your traffic never passes through our infrastructure. We do not operate any backend for the App.
3. Data we do not collect
- Websites you visit, apps you use or the content of your traffic
- DNS queries, IP addresses, connection times or bandwidth usage
- Your keys, subscription links or server lists — they are stored only on your device
- Contacts, location, photos, advertising identifiers or any other personal data
The App contains no analytics, advertising or tracking SDKs and does not require an account.
4. Data the App sends to your provider (not to us)
When the App fetches a subscription you added, it sends the request directly to that URL. To support device limits, the request includes:
- a device ID — on phones a SHA-256 hash of the system app identifier (identifierForVendor / ANDROID_ID), on desktop a random ID generated on first launch;
- operating system name and version, device model, and the App version (User-Agent).
This information goes only to the server or provider you chose and is subject to their privacy policy. We never receive it.
5. Other network requests
- Latency test. To measure server latency, the App requests
https://www.gstatic.com/generate_204(an empty response from Google) through your servers. No personal data is included. - Camera. Camera access is used only to scan QR codes; images are processed on the device and never stored or sent.
6. Data we may receive
Support requests
If you email us, we receive your email address and the content of your message. We use it only to respond and delete it within 24 months.
Crash reports
If you opted in to share diagnostics with developers in your device settings, Apple or Google may provide us with anonymised crash reports. We use them only to fix bugs.
Purchases
Any in-app purchases are processed by Apple or Google. We never receive your payment details.
7. VPN-specific commitments
In accordance with App Store Review Guideline 5.4, we commit that we do not sell, use or disclose to third parties any user data for any purpose. On iOS the App uses Apple’s Network Extension framework (NETunnelProviderManager).
8. Your rights
Under the UK GDPR and EU GDPR you may request access to, correction or deletion of data we hold about you (in practice, support emails), object to processing, and complain to the UK Information Commissioner’s Office (ico.org.uk) or your local authority. Contact support@psykoticproducts.net.
9. Children
The App is not directed at children under 13 and we do not knowingly collect their data.
10. Changes
We will post any changes on this page and update the date above.
11. Contact
Psykotic Products LTD
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
support@psykoticproducts.net · +44 7493 363002