Getting started
FAQ
Frequently asked questions.
Is Psykotic a VPN service?
No. Psykotic is a client app. It does not include servers or sell subscriptions. You connect it to your own server or to a configuration from a provider.
Where do I get a configuration?
From your own server (for example, set up with Xray, 3x-ui or Remnawave) or from any provider that gives out compatible links or subscriptions.
Do you collect or sell my data?
No. The app has no accounts, no analytics and no ad SDKs. We never sell, use or share user data. See the Privacy Policy.
Why does reinstalling the app not use a new device slot?
For panels with device limits the app sends a HWID — a SHA-256 hash of the system app identifier — so a reinstall on the same device keeps the same ID. See HWID.
Ping shows a value, but the server doesn’t work.
On iOS the app uses a TCP ping, which only checks that the server port is reachable. A server with a working port but a broken key can still show a ping. On Android and desktop the ping goes through the server and catches this.
Hysteria2 servers show “no response”.
Hysteria2 works over UDP (QUIC). Some networks block UDP — try another network or a server with a different protocol.
Telegram doesn’t go through the proxy on Mac.
On Mac the app uses system proxy, and Telegram ignores it. Set the proxy in Telegram manually: SOCKS5, 127.0.0.1, port 10808. On Windows the full tunnel covers all apps.
Why does Windows ask for administrator rights?
To create the Psykotic network adapter for the full tunnel. If you decline, the app connects using system proxy instead.
Can I use it on several devices?
Yes. Psykotic itself has no device limits — limits, if any, are set by your server or provider.
How do I contact support?
Email support@psykoticproducts.net. Please never send us your keys or subscription links.